Australian-based · Executive Support Specialist

The admin that never seems to go away. Finally, handled.

Hello! I'm Racquel. I help small business owners take back their time by sorting the inbox, managing the calendar, and handling the documents, to a standard you'd expect from a senior EA.

Book a free chat See how I can help
Racquel Stephens
About

Still running your business and doing all the admin yourself?

Most business owners didn't start their business to spend half their week on emails, paperwork, and chasing their calendar. But that's exactly where a lot of time ends up going.

I started 'The Fixer' because I kept meeting business owners who were brilliant at what they do, but drowning in the admin that comes with running a business. The inbox that's gotten away from them, the calendar that needs sorting, the documents that keep getting pushed to "later."

The less time you spend working in your business, the more time you have to work on it.

I'm based in Australia, I work Australian business hours, and I genuinely like getting to know the businesses I work with. Not just the tasks, but how things actually run day to day.

If that sounds like something your business could use, I'd love to chat and see how I can help.

7+ Years in admin & EA roles
10+ Businesses supported
100% Australian based, every time
Services

Admin support, covered end to end.

Every business is different, so the mix of support is built around what you actually need. Here are the areas I work across most.

01

Inbox Management

Triage, organisation, and drafted replies so nothing important slips through.

02

Scheduling & Calendar

Appointments, meetings, and diary management handled and kept up to date.

03

Document Preparation

Letters, forms, templates, and general business documents, done properly.

04

SOPs & Templates

Processes written down clearly, so your business runs the same way every time.

05

General Business Admin

The day-to-day admin tasks that quietly take up hours of your week.

06

Social Media Support

Scheduling and publishing support to keep your existing content plan on track.

Ways to Work Together

A few ways to work together.

Support can be structured to suit your business best. Every arrangement is scoped around you in an initial chat, and the below is a guide to what that can look like.

Essentials

For businesses needing a steady hand each week
  • Weekly inbox triage & organisation
  • Light scheduling support
  • A small number of document tasks
Ask about this package

Operations

For businesses with regular, recurring admin
  • Inbox management & drafted replies
  • Calendar & scheduling management
  • Document and template work
  • Basic social media scheduling
Ask about this package

Full Support

For owners who want an embedded EA
  • Full inbox & calendar management
  • Ongoing document & SOP work
  • Basic social media scheduling
  • Monthly admin review
Ask about this package

Pricing is discussed during your chat, based on what your business actually needs.

The Difference

Why business owners choose to work with me.

Good admin support is about more than clearing a to-do list. Here's what working with me actually looks like.

Local & present

I work Australian business hours, which means you can reach me when something comes up. No overnight delays, no briefing someone at the end of your day and hoping for the best in the morning.

Business-minded

I don't just execute tasks, I understand the commercial context behind them. That means fewer back-and-forth questions, and work that actually fits the way your business operates.

Invested in your business

I take time to learn how your business runs, not just what's on the list. Over time, that means I can spot what's causing a problem, not just clear the symptom, and the support becomes genuinely useful rather than just reactive.

About Me

The person behind the work.

I'm Racquel, and I've spent over seven years working in admin and EA roles across a pretty varied mix of industries - accounting, commercial interior design, trades, and certification businesses. That range isn't accidental. It means I've had to learn quickly, adapt to how different businesses operate, and figure out what actually makes things run smoothly behind the scenes.

Early in 2026 I made the decision to go out on my own. Not because I was done with the work, but because I felt I could offer more to more businesses by doing it this way. Working across a handful of clients means I bring experience from every business I've worked with into the next one.

I'm efficient, thorough, and I take real pride in doing things properly. The kind of person who notices the thing that's about to become a problem before it does, and quietly sorts it. If something's on my plate, it gets done and done well.

What drives me is seeing a business owner actually get their time back. When the inbox is under control, the documents are sorted, and the week feels manageable again, that's the outcome I'm working towards every time.

Industries worked in
  • Accounting
  • Commercial Interior Design
  • Trades & Construction
  • Certification
How I work
  • Efficient and thorough
  • Proactive, not just reactive
  • Honest and straightforward
  • Genuinely invested in outcomes
Based in

Australia, working with businesses across the country during standard business hours.

Let's Talk

Ready to take some admin off your plate?

Book a free, no-obligation chat to see if I'm the right fit for your business. No pressure, just a conversation.

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